Frequently Asked Questions

Find answers to common questions about WRAP-TECH® products, installation, care, shipping, returns, and warranty coverage.

General Questions

What is WRAP-TECH®?

WRAP-TECH® offers automotive films, wraps, protection products, and installation tools designed for vehicle customization and protection.

Our products are created for both experienced installers and DIY customers who want to personalize their vehicle at home.

Can I install WRAP-TECH® products myself?

Yes. Many WRAP-TECH® products are suitable for experienced DIY installation.

For the best results, we recommend carefully reviewing the installation instructions before starting, using the correct tools, and taking your time during surface preparation and application.

Do you offer professional installation?

WRAP-TECH® primarily supplies automotive films and installation products.

Professional installation availability may vary depending on your location. If you prefer professional installation, we recommend contacting a qualified local automotive film or wrap installer.

Where can I buy WRAP-TECH® products?

WRAP-TECH® products are available through our website and selected authorized retailers and online sales channels.

Product availability may vary by location.

Vehicle Wrap Film

What surfaces can vehicle wrap film be applied to?

Vehicle wrap film is generally intended for smooth, properly prepared, painted automotive surfaces.

The surface should be clean, dry, stable, and free from wax, grease, dirt, rust, oxidation, or peeling paint.

Always review the product instructions before installation.

Can I install wrap film over damaged or peeling paint?

We do not recommend applying vehicle wrap film over peeling, unstable, rusted, oxidized, or damaged paint.

The film may not adhere properly, and removing the film could further affect an already compromised surface.

Can WRAP-TECH® film be applied over repainted panels?

Repainted surfaces should be fully cured and stable before film is applied.

Because aftermarket paint quality and curing conditions can vary, compatibility should be confirmed before installation.

Can I wrap plastic trim or textured surfaces?

Not all plastic, rubber, textured, or low-energy surfaces are suitable for adhesive film.

Always confirm that the surface is compatible with the specific WRAP-TECH® product before installation.

Can I apply WRAP-TECH® film over ceramic coating or wax?

Wax, sealants, ceramic coatings, and similar surface treatments may reduce film adhesion.

The surface should be properly cleaned and prepared before installation.

Paint Protection Film

What is Paint Protection Film?

Paint Protection Film, commonly called PPF, is a transparent protective film designed to help protect painted automotive surfaces from everyday wear such as minor scratches, abrasions, and road debris.

Will Paint Protection Film prevent all scratches and rock chips?

No.

PPF is designed to provide an additional layer of protection, but it is not indestructible and cannot prevent all scratches, chips, abrasions, or impact damage.

Can I install WRAP-TECH® Paint Protection Film myself?

Yes, depending on your experience and the complexity of the application.

For larger or more difficult panels, professional installation may produce better results.

How long does WRAP-TECH® Paint Protection Film last?

Product longevity can vary depending on installation quality, climate, vehicle use, maintenance, and environmental exposure.

Please refer to the WRAP-TECH® Limited Warranty for applicable warranty coverage.

Interior Wraps

Can WRAP-TECH® film be used on interior vehicle surfaces?

Selected WRAP-TECH® products are designed for interior customization.

Interior wraps can be used on suitable surfaces such as trim pieces, panels, consoles, and other compatible areas.

Always review the product description before installation.

Are WRAP-TECH® Interior Wrap products covered by the Vehicle Film Limited Warranty?

No.

WRAP-TECH® Interior Wrap products are not covered under the Vehicle Film Limited Warranty unless a separate written warranty specifically applies to that product.

Installation

How should I prepare the surface before installation?

Proper surface preparation is one of the most important steps.

Before installation:

• Wash and dry the surface thoroughly

• Remove dirt, grease, wax, sealants, and contaminants

• Make sure the surface is completely dry

• Confirm that the paint or substrate is stable and suitable for film application

Do not install over rust, peeling paint, damaged clear coat, or unstable surfaces.

What tools do I need for installation?

The tools required depend on the product and application, but common installation tools may include:

• Squeegee

• Microfiber cloth

• Cutting tool

• Heat gun

• Application solution

• Spray bottle

• Edge or detailing tools

Always follow the installation instructions provided with the specific product.

Should I use a heat gun during installation?

Some wrap applications may require controlled heat for shaping, stretching, or finishing edges.

Avoid excessive heat, as overheating can damage the film or adhesive.

What happens if I overstretch the film?

Overstretching may weaken the material, affect appearance, reduce adhesion, or cause premature lifting or shrinking.

Stretch the film only as necessary and follow proper installation techniques.

Can I reposition the film during installation?

Depending on the product and application method, some repositioning may be possible during installation.

Avoid repeatedly lifting, overstretching, or contaminating the adhesive.

Can I install film outdoors?

For best results, installation should be completed in a clean, controlled environment whenever possible.

Dust, wind, temperature, moisture, and direct sunlight can make installation more difficult.

After Installation & Care

How long should I wait before washing my vehicle?

Allow the film sufficient time to bond after installation.

The recommended waiting period may vary depending on the product, temperature, and installation conditions.

Can I take my wrapped vehicle through an automatic car wash?

Hand washing is generally the safest cleaning method for wrapped or film-protected surfaces.

Automatic washes with aggressive brushes may damage film edges or surfaces.

Can I use a pressure washer?

Use caution when pressure washing film-covered surfaces.

Do not direct high-pressure water closely at edges, seams, corners, or areas where the film could lift.

What cleaning products should I use?

Use mild automotive cleaning products and soft microfiber cloths.

Avoid harsh chemicals, abrasive cleaners, aggressive solvents, or cleaning methods that could damage the film.

Can bird droppings, tree sap, or road contaminants damage the film?

Yes.

Bird droppings, tree sap, road salt, chemicals, and other contaminants should be removed as soon as reasonably possible to help protect the film.

Removal

Can WRAP-TECH® film be removed later?

Yes.

Automotive film can generally be removed when proper removal techniques are used.

Controlled heat may help soften the adhesive and make removal easier.

Will removing the film damage my paint?

Film applied to stable, properly cured factory paint should generally be removable.

However, damaged, repainted, peeling, oxidized, or poorly bonded paint may be affected during removal.

Ordering & Shipping

How quickly are orders processed?

Orders within Canada and the United States are normally processed within approximately 24 hours.

Orders placed on weekends, holidays, or during high-volume promotional periods may require additional processing time.

How long does shipping take?

Estimated delivery is generally approximately 2–3 business days after shipment within Canada and the United States.

Delivery times are estimates and can vary depending on location, carrier delays, weather, holidays, and other circumstances.

Do you offer free shipping?

Free standard shipping is available on eligible orders of $75 or more within Canada and the United States.

Please review our Shipping & Returns Policy for full details.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Returns

What is the WRAP-TECH® return policy?

Eligible products purchased directly from WRAP-TECH® may be returned within 30 days, subject to the conditions outlined in our Shipping & Returns Policy.

Can I return film after I have cut or installed it?

Products that have been cut, installed, trimmed, altered, or used may not qualify for a standard change-of-mind return.

If you believe the product has a manufacturing defect, contact our support team for assistance.

What if I receive the wrong product?

Contact our customer support team with your order number and details of the issue.

Photos of the product and packaging may be requested.

What if my order arrives damaged?

Please contact us as soon as possible and provide:

• Your order number

• Photos of the damaged product

• Photos of the packaging

• A description of the issue

Our team will review the situation and advise you on the next steps.

Warranty

Do WRAP-TECH® products come with a warranty?

Eligible WRAP-TECH® Vehicle Wrap Film and Paint Protection Film products are covered under our Limited Warranty.

Warranty duration depends on the product and, for certain Paint Protection Film applications, the installation method.

Please review the WRAP-TECH® Limited Warranty for complete coverage details.

What does the warranty cover?

The warranty may cover confirmed manufacturing defects such as premature adhesive failure, delamination, excessive shrinkage, structural film failure, premature cracking, brittleness, unintended discoloration, or certain PPF optical clarity defects.

Coverage is subject to the terms and exclusions in the Limited Warranty.

What is not covered by the warranty?

The warranty generally does not cover issues caused by:

• Improper installation

• Poor surface preparation

• Overstretching or overheating

• Accidents or impact damage

• Road debris

• Harsh chemicals

• Improper maintenance

• Environmental damage

• Normal wear and tear

• Damage to unsuitable or unstable surfaces

Please review the full Limited Warranty for complete details.

How do I submit a warranty claim?

Warranty claims require supporting information, which may include:

• Proof of purchase

• Clear photographs

• Description of the issue

• Product or batch information

• Installer information where applicable

Claims are reviewed individually according to the terms of the WRAP-TECH® Limited Warranty.

Need More Help?

If you cannot find the answer you are looking for, contact our customer support team and we will be happy to help with product, installation, shipping, return, or warranty questions.