At Wrap-Tech, we want your order to arrive quickly and make the return process as straightforward as possible.

Shipping Policy

Order Processing

Orders shipping within Canada and the United States are normally processed and shipped within 24 hours of being placed.

Orders placed on weekends or statutory holidays may be processed on the next business day. During major sales, promotions, product launches or periods of unusually high order volume, processing may take slightly longer.

Estimated Delivery Time

Once your order has shipped, estimated delivery is approximately 2–3 business days within Canada and the United States.

Delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, holidays or other circumstances outside of our control.

Free Shipping

We offer free standard shipping on orders of $75 or more within Canada and the United States.

The $75 minimum is calculated before applicable taxes and after discounts or promotional codes have been applied.

Orders below $75 will be subject to shipping charges calculated and displayed at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address or redirect the shipment.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Orders are normally processed quickly, and once an order has shipped, it cannot be cancelled.

If your order has already shipped, you may request a return after receiving it, subject to the conditions outlined in this policy.

Delayed, Lost or Damaged Shipments

If your order is delayed, lost or arrives damaged, please contact our customer support team with your order number and relevant details.

For damaged shipments, we may request photographs of the product, packaging and shipping label to help us review the issue.

We will review the situation and assist with the available next steps.

Returns

We want you to be satisfied with your Wrap-Tech purchase.

Eligible products purchased directly through the Wrap-Tech website may be returned within 30 days of purchase, subject to the conditions below.

Return Eligibility

To qualify for a standard return:

• The return must be requested within 30 days of purchase.

• The product should be unused and in resalable condition.

• The product should be returned in its original packaging.

• Original packaging should not be damaged in a way that makes the product unsalable.

• Proof of purchase may be required.

Returns are reviewed on a case-by-case basis.

Installed, Used or Cut Film Products

Automotive films, wraps and similar products can be affected by installation technique, surface preparation, cutting, stretching, contamination and environmental conditions.

Products that have been installed, cut, trimmed, used, altered or otherwise modified may not be eligible for a standard change-of-mind return unless the product is confirmed to be defective.

Please inspect your product before beginning installation.

If you believe there is a product defect, contact our support team before continuing installation whenever possible.

Return Shipping

For eligible returns requested within 30 days of purchase, Wrap-Tech will provide a prepaid return shipping label at no cost to the customer.

For returns requested after 30 days, if a return is approved, the customer may be responsible for return shipping costs.

Customers are responsible for securely packaging all products being returned.

Products damaged during return shipping because of inadequate packaging may not qualify for a refund.

Refunds

Refunds are issued only after the returned product has been received and inspected at our warehouse.

If the return is approved, the refund will be issued to the original payment method.

Processing times after a refund is issued may vary depending on your bank or payment provider.

Original shipping charges, where applicable, may not be refundable unless the return results from an error on our part or a confirmed defective product.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Photos of the product

• Photos of the packaging when applicable

• Additional photos or video if requested

Once reviewed, we will determine the appropriate resolution, which may include a replacement, refund or other solution.

If we require a defective product to be returned for inspection, we will provide return instructions and, when applicable, a prepaid return shipping label.

Products Purchased From Other Retailers

This return policy applies to products purchased directly through the Wrap-Tech website.

If you purchased a Wrap-Tech product through another retailer or marketplace, please contact the retailer where the product was originally purchased for return and refund requests.

Warranty assistance may still be available depending on the product and circumstances.

Contact Us

If you have questions about shipping, returns, damaged products or your order, please contact the Wrap-Tech customer support team.

Please include your order number whenever possible so we can assist you more efficiently.